All services

Maintenance & Support

We stay on after launch. Ongoing updates, monitoring, fixes and enhancements under a predictable support arrangement.

Maintenance & Support — an illustration of the tools and systems involved

What we deliver

9 services in this discipline. Each one says what it includes and how we approach it — no jargon, no vague promises.

    01

    Website Maintenance

    Content updates, dependency upgrades and uptime checks handled on a regular cycle.

    Scheduled updates to dependencies and plugins, backups verified, uptime monitored, SSL renewed, plus content changes as you need them. Small problems are found on our schedule rather than during your busiest week. A short monthly report tells you what was done and what needs a decision.

    02

    Server Maintenance

    Patching, log rotation, disk cleanup and certificate renewals before they cause trouble.

    Security patching, log rotation, disk cleanup, certificate renewal and capacity review on a fixed cycle. The majority of server emergencies we're called about were preventable, and this is how they're prevented. Anything requiring downtime is scheduled with you in advance.

    03

    Application Maintenance

    Keeping your custom software current as libraries and platforms move underneath it.

    Libraries, runtimes and platform dependencies kept current, so your software doesn't quietly become impossible to upgrade. Breaking changes are handled in planned steps rather than as a forced migration when support ends. This keeps future development cheap instead of turning it into a rewrite.

    04

    Bug Fixes

    Reported issues diagnosed and fixed with a turnaround you can plan around.

    Reported issues are reproduced, diagnosed and fixed with a clear priority and agreed turnaround, plus a regression test where it makes sense. You get an explanation of the underlying cause, not just a status changed to closed. Patterns across bugs are flagged, since repeated symptoms usually share one root.

    05

    Feature Enhancements

    Incremental improvements to software — whether we built it or somebody else did.

    Incremental additions to existing software, scoped and delivered in reviewable pieces rather than one large release. Inherited codebases get a short assessment first, so estimates are honest about the state of what's there. You approve scope before work starts.

    06

    Performance Monitoring

    Track response times and resource use, and act before your users start complaining.

    Response times, error rates and resource use tracked over time, so slow degradation is caught before users start complaining. Reports show trends rather than only current status, which is what makes capacity decisions possible. Thresholds are agreed with you rather than set arbitrarily.

    07

    Security Updates

    Timely patching of the vulnerabilities that actually affect your specific stack.

    The vulnerabilities that genuinely affect your stack are patched promptly, and the noise is filtered out so you're not chasing irrelevant advisories. Urgent items are handled out of cycle rather than waiting for the next window. Each update is tested before it reaches production.

    08

    Technical Support

    A real engineer to reach when something breaks, not a ticket queue and a wait.

    A named engineer who already knows your system, reachable by phone, WhatsApp or email, with agreed response times. No first-line script and no explaining your problem three times to different people. Out-of-hours cover can be arranged where your business needs it.

    09

    Long-Term Maintenance

    An ongoing retainer that keeps your systems working years after launch day.

    An ongoing retainer covering updates, monitoring, small changes and support, so your systems keep working years after launch. Predictable monthly cost instead of emergency invoices when something finally breaks. The scope is written down, so both sides know what's included.

Let's talk

Need maintenance & support?

Tell us what you are trying to do. If we are not the right people for it, we will say so.