Terms & Conditions

These Terms & Conditions govern the provision of services by Nexon Enterprise, India, (“we”, “us”), to any person or business (“you”, “the client”) who engages us or uses this website.

1. Acceptance

By engaging our services, accepting a quotation, or making a payment to us, you accept these terms. Where a signed agreement or a written quotation says something different, that document takes precedence for that engagement.

2. Our services

We provide software development, AI and business process automation, chatbot development, web development, API development and integration, cloud and server management, email infrastructure and deliverability, DevOps, security hardening, digital advertising management, and ongoing maintenance and support. The specific services in any engagement are set out in the written scope attached to your quotation.

3. Quotations and scope

Quotations are valid for 30 days unless stated otherwise. Every quotation carries a written scope. Work outside that scope is a change request and is quoted separately before it is started — we will not do unscoped work and invoice you for it afterwards.

4. Your obligations

• Provide accurate business information and, where a platform requires it, genuine business documents in your own name.
• Provide content, credentials, approvals and feedback within reasonable time. Delays on your side move the delivery date accordingly.
• Hold valid, documented consent for any contact list you ask us to send to, and be able to evidence it on request. You remain the data fiduciary for that data.
• Comply with the policies of the platforms your project depends on, including Meta, Google, Amazon Web Services and Razorpay.
• Keep your own backups of any material you supply to us.

We may suspend or terminate an engagement immediately, without refund of work already performed, if we are asked to send to a list you cannot evidence consent for, or to do anything unlawful or in breach of a platform's policies.

5. Our obligations

We will perform the agreed scope with reasonable skill and care, keep you informed of progress, and tell you promptly if something cannot be done as scoped. We will not disclose your confidential information, and we will not use your data for anything other than delivering your project.

6. Fees, taxes and payment

• All fees are in Indian Rupees and exclusive of applicable taxes, which are charged where legally required.
• Project work is typically billed as an advance plus milestone payments. Retainers are billed at the start of each month.
• Invoices are due within 7 days unless the quotation says otherwise.
• We may pause work and suspend hosted services on invoices overdue by more than 15 days, after written notice.
• Payment is accepted online through Razorpay or by bank transfer.

7. Pass-through costs

Third-party costs are billed to you at actual cost with no markup, and are separate from our fees. These include server, hosting and domain charges, paid SSL certificates, WhatsApp conversation charges, email volume beyond a plan allowance, advertising spend, and any paid API or software licence your project depends on. We will tell you what these are before they are incurred.

8. Intellectual property

On full payment, ownership of the custom code and assets we create specifically for you passes to you. We retain ownership of our own pre-existing tools, libraries, templates and know-how, and grant you a perpetual, non-exclusive licence to use them as embedded in your deliverable. Third-party and open-source components remain governed by their own licences. Unless you ask us not to, we may describe the work at a general level as a portfolio reference, without disclosing confidential details.

9. Confidentiality

Each party will keep the other's non-public information confidential and use it only to perform the engagement. This survives the end of the engagement. It does not apply to information that is public, already known, independently developed, or required to be disclosed by law.

10. Third-party platforms and approvals

Many services depend on platforms we do not control. Account approvals, verification decisions, template approvals, production-access grants, policy changes, price changes, rate limits, suspensions and outages at Meta, Google, Amazon Web Services, Razorpay, domain registrars or hosting providers are outside our control. We do not guarantee that any third-party platform will approve an account or an application. We will prepare and submit applications properly and advise on requirements, but fees for that work are for the work, not for a guaranteed outcome.

11. No guarantee of results

We do not guarantee specific business outcomes — rankings, open rates, click rates, conversions, leads, sales, revenue, inbox placement at any particular provider, or advertising performance. These depend on factors including your offer, market, pricing, creative and competition. Any figures we discuss are estimates based on experience, not commitments.

12. Limitation of liability

To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with an engagement is limited to the fees you actually paid us for that engagement in the three months preceding the event giving rise to the claim. We are not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of business, loss of goodwill, or loss of or corruption of data. Nothing in these terms limits liability that cannot be limited by law.

13. Indemnity

You will indemnify us against claims, losses and costs arising from material you supply, from your use of a contact list without valid consent, from your breach of a third-party platform's policies, or from your breach of these terms.

14. Term and termination

Monthly retainers may be terminated by either party with 15 days written notice. Project engagements may be terminated between milestones; you pay for work completed and approved up to that point. Either party may terminate immediately for material breach that is not remedied within 15 days of written notice. On termination we will hand over deliverables paid for in full, and access to hosted services ends when the retainer ends.

15. Force majeure

Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disasters, war, civil unrest, epidemics, government action, power failure, internet or data-centre outages, or third-party platform failures.

16. Governing law and jurisdiction

These terms are governed by the laws of India. The courts at India have exclusive jurisdiction over any dispute. The parties will attempt good-faith resolution before starting proceedings.

17. Changes and contact

We may update these terms; the version in force is the one published here on the date you accept a quotation. Questions go to [email protected] or +91 95129 29896.